How to Hire Delivery Staff – Including 15 Interview Questions

Workee Team
How to Hire Delivery Staff – Including 15 Interview Questions
As online purchasing becomes more like a daily habit, the job market is finding answers to it accordingly.
A number of professions – especially those that involve direct communication with the clients – face decline, while delivery jobs, on the contrary, are even more in demand. Even COVID-19 with its restrictive measures has positively influenced the e-commerce market. According to the latest McKinsey report, the share of e-commerce has been growing at two to five times the pre-pandemic rate.
Thus, if you are a company that plans to hire delivery staff, let us briefly walk you through a recruiting journey, so that you can easily find the most suitable candidates for your business.

Job Description

First of all, consider preparing a job posting with a catchy description that will help applicants decide if they are a good fit for the role. Always start with a short introduction about your company, though don’t go too much into the details. Then make sure to include a compelling summary of the role, a list of duties and responsibilities, and the required and preferred skills for the position.

As for the duties and responsibilities, you may want to list:

  • Driving and cycling in compliance with safety rules
  • Meeting delivery deadlines
  • Manually transporting packages from the vehicle to the customers’ doors
  • Obtaining signatures from delivery recipients, if necessary
  • Communicating with dispatchers and other team members on making deliveries
  • Basic vehicle maintenance
  • Unloading and logging unsuccessful deliveries at the end of each shift
  • Immediate reporting of suspicious packages to a supervisor

While for delivery courier skills and qualifications you may inquire about:

  • Availability of a valid driver’s license, and in some cases a commercial driver’s license
  • Familiarity with navigation programs
  • Excellent vision in order to stay safe on the road
  • Knowledge of how to handle fragile materials
  • Ability to work unsupervised
  • Good time-management skills
  • Excellent customer service

And no less importantly:

  • Being physically fit to lift packages and carry heavy loads.

Another important thing to remember is to optimize the job title by adding the most relevant keywords. In our case, you can target candidates with words such as delivery driver, delivery staff, driver, courier.

Posting a Job Advertisement

So, let’s assume you have come up with a great job description. Now you can share your job advertisement on multiple job sites. Luckily, there are plenty of them. The most well known in Denmark include Jobindex, Jobnet, Jobzonen.dk, and Ofir.dk. On Workee.co, for instance, you can hire qualified staff in a matter of a few clicks, as the platform uses AI-driven technologies to match you with the right people.

Interviewing Courier Candidates

And now it is time for the last but not least part: an interview.

You rely on the courier to represent your company and deliver goods on time. Therefore, it is essential to properly vet the candidates before they deliver your products. If the courier fails to deliver on time or crashes in the process due to poor driving habits, this will reflect badly on your business and may even damage your business’ reputation. You have to be really cautious and double-check the candidate if you decide to hire them.

During an interview, it is also important to assess the candidate’s soft skills. Pay attention to whether the candidate has a professional demeanor, is able to address customer concerns, and is a good team player.

Delivery Courier Interview Questions

And if you have not yet figured out what questions to ask, we have prepared a few examples for you.

  • 1. Why do you want to be a delivery driver/courier?
  • 2. Tell us about your previous delivery experience, if any.
  • 3. How many years of driving experience do you have?
  • 4. Have you had any accidents?
  • 5. Tell us about the mistakes that you’ve made before, and how you managed to handle them.
  • 6. Describe a delivery process according to your own understanding, from the pick-up point to the drop-off location.
  • 7. What would you do if you got stuck in traffic and were late with a delivery?
  • 8. Are you able to work without supervision?
  • 9. How do you deal with customer complaints?
  • 10. Are you comfortable driving/cycling in unfamiliar locations?
  • 11. Do you consider yourself to be physically fit?
  • 12. If your delivery required a signature, and the recipient was not available at the time of delivery, how would you handle the situation?
  • 13. This job requires time management skills. How well do you manage your time at work?
  • 14. Provide an example of a time when your ethics were tested.
  • 15. Provide an example of a time when your patience was tested. How did you manage the situation?

We hope that our tips will assist you in finding the right candidates for a courier position.

Thanks to Workee.co, you can easily find the best candidates in a matter of minutes. You can also post your job free of charge and get immediate access to 20,000+ job-seekers.